Free U.S. Shipping Over $40
All orders over $40 ship free to our U.S. customers.
Free Returns
Every order, of any size, is eligible for free returns — we cover return shipping too.
100-Day Money-Back Guarantee
Take up to 100 days to make sure Think Board is right for you.
Shipping Policy
- Free U.S. shipping over $40. All orders over $40 ship free to our U.S. customers.
- Fast processing. Most U.S. orders ship out within 24 hours.
- Quick delivery. Once on its way, your order typically takes 1-4 days to arrive in the U.S.
- After your order ships. We get your order moving quickly so it reaches you fast. If you ever want a status update, just send us a message and we'll help you track it down.
- Need it faster? If you need faster shipping, check out our Amazon store for next-day delivery.
- Larger or bulk orders. Ordering for a team, classroom, or office? Reach out and we'll help make sure your larger order arrives smoothly. (International rates for bigger boards are covered in Special Cases below.)
Return Policy
100-day money-back guarantee. We offer a money-back guarantee for 100 days. If Think Board isn't right for you in that window, you're covered. That's our 100 Day Happiness Guarantee.
Free returns on every order. All orders, of any size, are eligible for free returns — which means we cover return shipping too.
Tried it and it's not for you? That's okay. The whole point of the guarantee is that you can order with confidence and try it out. Just reach out and we'll take care of you.
Because of our 100-day money-back guarantee, you can install, write on, and fully test your Think Board and still return it if it is not the right fit.
We'll replace problem boards, too. Even after the 100-day window, if something goes wrong, shoot us a message and we'll replace it for you. For example:
- A crazy weather shift causes a board to fall off the wall
- Someone accidentally uses an Expo BOLD marker on one of our non-premium products
- A faulty board isn't erasing as well as it should
Either way, send us a message and we'll help!
Trouble installing? Even if you struggle installing the board, we'll send you a replacement. You can also follow our install videos at think-board.com/pages/set-up.
Custom, bulk, and installed orders. There are no special return exceptions for these — the same broad coverage applies. All orders, of any size, are eligible for free returns. (The one thing outside our control is international customs and import duties; see Special Cases.)
How to Start a Return
Starting a return is simple. Here's all it takes:
- 1. Email us at hello@think-board.com with your order number.
- 2. Tell us what happened — a quick note on why you'd like to return or replace your board.
- 3. Add a photo if it helps (optional, but it speeds things up if there's an issue).
- 4. We'll take it from there — we'll send return instructions or help you with a replacement or refund, whichever you'd prefer.
Prefer to chat? You can also Live Chat us with the icon on the site, or call us at 617-657-9616.
Damaged, Defective, or Incorrect Orders
If your order shows up damaged, defective, or just isn't what you ordered, we'll make it right — fast.
Just contact us at hello@think-board.com with your order number and a quick photo of the issue, and we'll sort out a replacement or refund right away.
This covers the unexpected stuff too, like a faulty board that isn't erasing as well as it should, shipping damage, or a board that fell off the wall after a sudden weather shift. Send us a message and we'll help.
Refund Timing
Once we receive your return, we'll process your refund and issue it back to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to appear on your statement.
Have a question about a refund in progress? Email us at hello@think-board.com with your order number and we'll give you a status update.
Special Cases
Amazon orders
Need it fast? Our Amazon store offers next-day delivery in the U.S. Think Board is also live on Amazon and other online stores in several countries (see International orders below). Orders placed on Amazon follow Amazon's own returns process, but you're always welcome to reach out to us at hello@think-board.com if you need a hand.
International orders
- Processing time: Most international orders ship out within 24 hours.
- Delivery time: International orders typically take 7-15 days to arrive.
- Rates: Shipping prices are calculated at checkout and pulled directly from USPS's website to get you the best rate possible. As a guide, a Medium or Large Think Board ships internationally for around $35, and an XL Think Board can range between $55-75.
- Customs & duties: Please add your phone number at checkout so your local Customs office can call you about duties / customs fees. We can't control your country's Customs and Import duties.
- Buy locally: It would save you a lot of time and money to purchase locally, of course! Think Board is live on Amazon and other online stores in: Canada, United Kingdom, Germany, France, Spain, Italy, Australia, New Zealand, Singapore, Malaysia, and Japan.
School, bulk, custom & installation orders
Ordering for a school, team, or office, or putting together a custom or installed board? We're glad to help, and the same broad coverage applies: all orders, of any size, are eligible for free returns, and if you struggle with installation we'll send a replacement. Setup videos are at think-board.com/pages/set-up. For large or custom orders, message us at hello@think-board.com or request a quote and we'll take care of the details.